Porch Pirates are thieves who steal packages left on porches, with hopes they have acquired something of value. Larger packages may be of greater focus for package theft as porch pirates might equate a bigger package for higher value product.
Since we have come to rely on mail order deliveries, we are now prey to porch pirates who follow delivery drivers and right after drop off, they snatch our packages. Amazon, FedX, Walmart and other delivery companies are used. AND…the holidays are just around the corner, so be aware!
Step 1: Track the package
If you suspect your package was stolen, the first thing you should do is check your purchase confirmation email for tracking information. Typically, you will receive a tracking number that you can use to track the item's shipping status.
Step 2: Check if your neighbors saw it or held onto it for you
If you've verified that the item was delivered, check with your neighbors. It’s embarrassing to unleash your wrath on a customer support representative, only to discover the kind lady next door saw your package and took it in order to prevent it from getting stolen or rained on.
Step 3: Contact the seller or retailer
If it appears that your package has been stolen, contact the seller or retailer that sold you the item.
Step 4: File a claim with the shipping company
Sometimes, retailers try to shift responsibility to the shipping company or require you to file a complaint and wait a certain number of days to find out for certain whether your package won't be delivered.
Step 5: Use the purchase protection features on your credit card
Many credit cards offer purchase protection that will reimburse you for stolen items — as long as the item was purchased entirely with that credit card and the card issuer is notified within a specified timeframe.
Step 6: Claim high-value items with your homeowners insurance
Most homeowners or renters insurance policies cover stolen packages. Unfortunately, this is only helpful for purchases that are worth more than your deductible.